Host FAQ

Campfly is a unique platform where our mission is to connect campers to landowners. We want people to experience freedom and re-connect with the land. Therefore we have certain criteria for landowners.
In order to understand if your land is right please follow the below link that gives guidelines on whether your land is right. As they are only guidelines please feel free to contact us to discuss whether your land if fit to list:
www.campfly.co.za/register_host#is_my_land_right
Campfly is South Africa’s first peer to peer platform connecting private landowners to campers. Landowners can earn income by hosting with Campfly. You can host anything from rustic/wild camping spots, caravans/campervan/motorhome parking spots, guesthouses, cabins or amazing glamping on your land. The choice is entirely up to you and you don’t need any previous experience to host.

Creating a listing on Camplfy is FREE. You set the pricing, Campfly X experiences, offerings and rules. You also have the ability to control your calendar. Hosts keep 92% of all earnings from bookings and 80% of all earnings from Campfly X experiences.

We have made the process of hosting simple. Once you log into www.campfly.co.za and click on become a host in the top right of the homepage, you will be asked to describe your camp, upload photos, pricing and rules. Last you decide the days you want to host by being in full control of your calendar. You then set whether you want to enable request to book or instant book. Its that simple.

Our land liaison team will then look at the details of your listing and either approve it or advise why it may not be the best fit. When approved you will get notified via e-mail and you can start welcoming campers. The best thing about Campfly is you get paid automatically after the camper checks in. Once you are up and running as a host you will receive weekly payments.
Campfly run two payment cycles every business day. Therefore, if a camper checks-in on a Tuesday, there are two pay cycles the next day at 8:30am and at 10:00am. Therefore, you will receive the funds after two business days. Please note that if a camper checks-in on a Saturday the pay cycle will not be run until the Monday morning and you will receive the funds by close of business Tuesday.
Camping is booming in South Africa due to Covid and staycations. People are turning away from hotels and looking to re-connect with the land. They key to maximising your annual income is to price your site correctly. We can give guidance but an easy way to check is by looking at local campsites and also campsites around you.

If you have a rustic campsite it may be R120 a night or for something with amenities, activities and a great view up to R500, glamping sites can charge up to R1,000 a night. We envisage that the average host who is active can make up to R50,000 – R75,000 per annum and hosts that are offering glamping and several Campfly X experiences can make R150,000 to R250,000 per annum with an active calendar. In the footer on the homepage, we provide some guidance on how to price your land and stay competitive. Our support team are always happy to help you with pricing.
Signing up with Campfly is completely free. Once you are listed and start welcoming campers, Campfly charges a service fee of 8% so you as a host get to keep 92%
We have made marketing your property on social media easy. Once you list your property, it will have its own unique default URL that can be used for social media. Copy this link and paste it into any post you wish. This way you can market your own property and generate extra bookings.
At Campfly we want campers to have the best camping experience possible. It is totally up to you to determine whether you want to allow campfires. If you decide that you will allow campfires you can even provide a firepit to make things safer. Always be alert to any current fire bans in your area.
Hosts that normally allow campfires on their properties have the ability to enact a fire ban on their listing if fires are currently banned in their county or if they are concerned about wildfire safety at specific times of the year. When the fire ban is active, no Campfly campers will be able to have a fire when visiting the property for a Campfly booking.

When a Host first enables a fire ban, emails will also automatically be sent out to any Campfly campers with upcoming bookings to let them know about the ban. If a Campfly Camper was expecting to have a fire when camping, they are able to cancel their trip on their trip confirmation page in their account and also a refund offered.
Instant book
"Instant book" means that campers are able to get immediate confirmation of their booking upon selecting available dates and going through the booking process.

Request to book
With "request to book" listings, Hosts are given 24 hours to respond to campers' requests. Hosts can either accept or decline bookings, and the request will expire after 24 hours if the Host does not respond.
Most guests and hosts will be able to resolve any issues or questions through these FAQ’s however should you wish to contact our friendly team you can do so at support@campfly.co.za. Our team will be in contact with you.
Messaging on Campfly starts when a guest makes an enquiry or reservation request. Afterwards, you will have the contact details and can e-mail the guest with any questions you may have. We are working on in platform messaging so you will be able to message through the platform. This functionality will be available by the end of 2021.
For the best experience using the Campfly site, we suggest using the most up-to-date version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Opera. Browser developers frequently make improvements to provide you with a faster, more secure online experience. Newer browsers also support a wider range of designs and features than older browsers.
Yes. As we aim to provide campers with an awesome experience, there are standards that we expect from hosts. We want all hosts to be good citizens by following the law and being respectful. You can find a list of our hosting standards at the bottom of the homepage at www.campfly.co.za/hosting_standards
Campers also have to abide by rules and standards and as such agree to a leave no trace policy. Therefore, they are required to collect and dispose of all their trash and leave no trace that they have been on your property. Should a camper not abide by this, please notify us and also make sure it is reflected in the review of the camper once they check-out. You can view the six pillars of leaving no trace in the footer of the homepage.
Currently there are no written laws around what a landowner needs to provide regarding facilities. It is up to you if you want to provide them. Remember almost all campers are experienced and very self sufficient. Campers sign a leave no trace policy as well as responsible camping policy which details how they must observe the rules about disposing of human waste.
You do not have to interact with the campers on your property. Campers will arrive on your property and have clear instructions from you as to where their campsite is located. There may be times where you cross paths so feel free to say hello and welcome them to your property.
At Campfly , we make sure we protect the hosts fully. Every camper has to complete the registration process where their e-mail is verified.

In the near future they will be receiving an OTP (one time password) to their cell.
Campfly is about re-connecting outdoor enthusiasts with the land. Therefore we suggest that hosts have no more than 1-2 campsites per hectare. This then allows campers the privacy they want. We also want campers to award the best feedback therefore by doing this you will also get great reviews. You can review the “Is my land right” in the footer of the homepage.
On the homepage of Campfly you will see on the top right an icon “become a host”. The following steps take you through the registration process:

1. Click on “become a host” to commence the registration process.

2. Once registered you will receive an e-mail that needs verification. Once you have verified your e-mail address you can then login using your credentials (e-mail and password)

3. Click “profile” on the top right of the homepage then click “manage profile”

4. Once you click on manage profile you will be taken to the personal details page. On the left hand side of the page click on “my campsite” to commence the listing
process.

5. Then click on “add a campsite”

6. You will firstly be asked to name your campsite.

7. After naming your campsite, you will be required to add all the details such as insurance, bookings, general campsite features, address, terms and conditions, Campfly X experiences, photos and a cancellation policy.

8. Once you have input all your campsite details click save changes and click on "Approve my campsite"

9. Your campsite will now be listed in your “My campsite” but will not yet be visible to campers until Campfly has approved it. You will receive an email once it has been approved.

10. Continue to add your listings under your campsite by clicking on “manage listings” in the exiting campsite you have just created.

11. Once you have input all your campsite listing details click save changes and your listing will be available under your campsite.

Your existing listing can be duplicated if similar to the previous one. You will then have to now go into your duplicated listing and change any details to reflect the new listing.

12. Once you click save on your new duplicated listing you will see it reflected in your my campsite below the first listing you created.

13. Now that you have created your campsite and listing/s linked to it, you can view a summary of the details by clicking on the “campsite details” on the listing.

14. Publishing your listing will only be visible to campers once the campsite has been approved by Campfly.





Forgotten your password not a problem. On the homepage you click on profile on the top right then manage profile. Yu will see the below “reset my password” or on the login form use the "Forgot password" link.
When you’re asked to confirm your identity, you’ll need to add either your legal name and address, or a photo of a government ID (driver licence, passport, or national identity card). You may have a few options for confirming your identity:

- Upload an existing photo of your ID;
- Add your legal first and last name;
- Add your address (this should match where you get banking documents or utility bills)
You may be able to add one of the following types of government ID:

- Driver licence;
- Passport;
- National identity card;

Your ID needs to be an official government-issued ID that includes a photo of you. If you add a driver licence, make sure you upload a scan of both sides—one of the front of the licence and one of the back. If you add a passport, make sure the photo includes the numbers located at the bottom of the page with your picture.
Upon listing your campsite under “my campsite”, where you have to input your campsite details such as address, terrain and activities you will see a section called “special instructions”. This section is to be used to populate detailed arrival instructions for the camper. Be as detailed as possible so there is no confusion for the camper. Use distances and landmarks to mark out where the campsite is located.
We suggest that in naming your listing keep it simple. Don’t overthink it too much and if it is a structure perhaps add that in the title.
There are several considerations you need to take into account when pricing your listing. Also remembering that if your price is too high compared to similar listings you will have less bookings. We recommend also taking into account are there unique features on your property like dams with fish, caves or amazing hiking tracks. These all add to the price of a listing. Simple tent sites can range from R100-R150 a night, caravan/campervan sites R150-R250, glamping or cabin structures anything from R400-R800 a night. Sometimes even more if your place is spectacular. In the footer of the homepage we have a Pricing Guide section that assists in pricing your property.
Remember, a picture says a thousand words. It will sell your campsite. Always use horizontal shots and make sure you utilise the best lighting you have. If you have horses, caves, dams, running creeks etc please make sure to add these. Campfly can provide our in-house photographers to assist in taking the best photos. You add your photos when you are listing. Make sure to upload between 7-10 photos.
At Campfly, you will see three cancellation policies you can choose from on the registration of your listing. In time we may review these and add more depending on feedback from hosts. Overall there are three categories. Flexible, Moderate and strict. In the registration process you will be asked to choose from three policies. Below details of each policy:

- Flexible:
If you cancel at least 24 hours before your check in day and time, you’ll receive a full refund (minus fees). If you cancel less than 24 hours before check in, there will be no refund.

Moderate:
- If you cancel at least 3 days before your check in day and time, you’ll receive a full refund (minus fees). If you cancel within the 3 days before check in, there will be no refund

- Strict:
If you cancel at least 1 week before your check in day and time, you’ll receive a full refund (minus fees). If you cancel within the 1 week before check in, there will be no refund.
When you listed your land you would have completed a section in the registration process called “special instructions” (e.g. directions). You can update these at any time to add more specific directions or added notes. To do so, go to “My Campsite” and click on the listing you wish to update. Scroll down to the special instructions and add more content. Click save changes and it will be updated with the new instructions.
Campfly has introduced Campfly X. These are experiences and add-ons to create even more income. These really can be anything and can be determined by the host. For example these can be experiences such as guided bush tours or rentals such as canoes, fishing rods or s, paddleboards and surfboards. Other add-ons can be farm produce such as farm eggs or farm made cheese. The possibilities are endless.

When you are searching for Campfly X experiences and add-ons upon listing and cannot find a specific one, please contact our support who will add it to the list.
Campfly charge the host a 20% fee for all Campfly X experiences therefore you get to keep 80% of it. If you list an add-on such as morning farm eggs to the campsite and charge R50 you will receive R40 when Campfly pay you upon the campers check-in.
Standard cancellation policy:

You can set a standard policy which is the guest can cancel at least 7 days before the experience is scheduled to start. Or, they can get a full refund by cancelling within 24 hours of purchase. As a host you choose which suits you best.

Rescheduling:

Campers may want to reschedule the date or time of the experience. up to 72 hours before the experience is scheduled to start. If a camper reschedule an experience, the cancellation policy is based on the original purchase time and original start date of the experience.

Weather:

If weather creates a safety concern, either before or during the experience, the host may cancel the experience and the camper will receive a full refund.
When you listed your property under my campsite, in the campsite details section. During the booking process the camper will have the ability to add these of which the host would have priced previously. Host keep 80% of all money from Campfly x experiences.
Currently you cannot cancel a Campfly X experience unless you cancel the booking as a whole.

In future, to cancel an experience you will need to go into the booking and select the Campfly X experience that you have booked. Click on the experience and push cancel.